Talk 0845

Intelligent Range Optional Services square

0845 to Mobile square

Divert on Busy/No Reply square

Time of Day Service square

Call Attendant square

4 Area Geographical Plan square

10 Area Geographical Plan square

96 Area Geographical Plan square

Terrestrial TV Plan square

Data Capture square

Queue Manager square

Recorded Voice square

Call Ratio square

Dated Divert

0845 to Mobile Phone - Allow your customers to contact you wherever you are.

£10 connection fee, this includes free 'Divert on Busy/No Reply' service worth £19.95.
£4.95 a month line rental.
15p a minute for incoming calls to O2, T-mobile, Orange, Vodafone and Virgin.
20p a minute for incoming calls from 3G network.
Call charges and line rental billed monthly.

£14.95Initial payment, then charged as detailed

Divert on Busy/No Reply - This service is configured with a primary and secondary number. Should the first number be engaged or the call go unanswered for 15sec (5rings) then the call is automatically diverted to the second destination. This improves call handling performance when the primary answering point is busy.

£19.95

Time of Day Service - Time plans can be used to route calls to different locations based on the time of day or day of the week. For example calls during the business day can be routed to one location whilst calls out of hours can be routed to another. Up to 15 time periods can be defined, each can have a separate destination number.

£49.95

Call Attendant - Configurable single level IVR service. Many applications including Auto-attendant, Information lines, Telemarketing campaigns requiring call filtering. All menu options, service prompts, out-of-hours features etc. are customer configurable using Web interface resulting in rapid service set-up and low provisioning cost.

£195Set-up + £29.95per month

4 Area Geographic Plan (England, Ireland, Scotland, Wales) - Translation number is dependant upon the originating telephone area. E.g calls from England may be routed to one destination whilst calls originated in Scotland terminate at another. PDF Map of Area.

£49.95per annum

10 Area Geographic Plan (South East, South West, North East etc) - Translation number is dependant upon the originating telephone area. E.g calls from The Northwest may be routed to one destination whilst calls originated in the South East terminate to another. PDF Map of Area.

£99.95per annum

96 Area County Plan (Cheshire, Merseyside, Inner London, Mobile etc) - Translation number is dependant upon the originating telephone area. E.g calls from London may be routed to one destination whilst calls originated in Cheshire terminate at another. Plan can also separate mobile and international calls. PDF Map of Area.

£295Set-up + £29.95per month

Terrestrial TV Plan (Independent TV Region eg Carlton, Granada etc) - Translation number is dependant upon the originating telephone area. E.G calls from the Granada TV region may be routed to one destination whilst calls originated in Carton areas are terminate at another.

£295Set-up + £29.95per month

Data Capture - Voice forms designed around an IVR service. Service can play up to 10 prompts and record 10 responses. Applications include Brochure request lines, competition lines, any application where information needs to be captured in a structured manner e.g. name, address, post code.

£195Set-up + £29.95per month

Queue Manager - IVR service which queues calls within our network. Ideal for any customer who is experiencing a high number of abandoned calls due to peaks in call volume. Various holding messages can played to the queued calls including on-hold music and queue position.

£295 + £29.95per month

Recorded Voice Announcement - Any application where information needs to be provided to many callers. Service is provided using the our Data capture product but configured as a play only service. Service can play up to 10 prompts each with a maximum play time of 2 minutes.

£195Set-up + £29.95per month

Call Ratio Plan - Prime call centre feature where calls need to be distributed across several sites/locations. Calls to the non-geographic number are distributed across a number of pre-defined destinations on a call ratio basis e.g. 2 calls to 1st destination, 3 to the next and so on. Ratios are expressed as a numeric value in the range 1-9.

£45.95per annum

Dated Divert Service - Call routing is dependant upon a pre-defined day plan which determines the translation number to be used. Useful in applications such as competition lines etc, where services need to operate only between certain dates.

£45.95

Modifications to any existing services charged at £4.95